Giving you 100% satisfaction with your purchase is our priority. We understand sometimes the items might not be what you expected, No worries! Should you be unhappy with any part of your order, we encourage you to contact us immediately. We commit to doing whatever we can to resolve the situation to your satisfaction!
If you are not satisfied with your purchase and are willing to return your order, please email service@iuga.us and provide your order number and the reason for your return. Our customer service representative will contact you and send further instructions to resolve the situation.
Please note the following to our return and exchange policy:
- We offer FREE returns within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
- Shipping charges for returned items will be the responsibility of the customer.
- The item you purchased has not been used, worn, or washed.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must be in the original packaging, including any accessories, manuals, and documentation. If the condition of the product shipped back to us is not in acceptable condition we reserve the right not to refund or exchange it.
DAMAGED, WRONG, OR MISSING ITEMS
If you receive any defective or incorrect items, please email service@iuga.us and include the following information:
- Order number
- Proof of purchase
- Video or photo of the product
- Complete address
Additional instructions:
1: Quality problems, full refund, credit to the account within 30 days
2: Non-quality issues, after good negotiation, 20-50% refund
3: If the package is lost due to logistics problems, etc., it will be reissued first, and if you do not agree to arrange a refund
4: Cancel the order, and go through the after-sales process for orders that have already been shipped
REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment, and they would be processed within 2 working days. Your banking institution may require additional days to process and post this transaction to your account.
Note for taxes:
For most of the countries, our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.The United States does not charge any tariffs, please rest assured.